9922 U.S. HWY. 40, St. Jacob, IL (618) 644-5823

Doggone Boarding & Grooming

Established 1980

"We Have A Warm Heart for Cold Noses"

Our Policies

Check In Time

Pets may be brought in anytime during posted office hours. You are charged for the day the pet comes in and every day thereafter. There is a 2 day Minimum charge and all charges are due when you come to drop the pet off. If you pick up your pet before noon of your pick up date; no extra boarding charges will be due.

Vaccination Information

For the welfare of your pets and others, you are required by law to bring proof that your pets inoculations have been given by a licensed veterinarian and are current. Please check with our veterinarian, most are able to give you a print out or records may be phoned in directly to us from your veterinarian to (618)644-5823. We currently do not accept shot records via fax. Dogs are required to have current Rabies and DHLPP shots up to date, but we also suggest but do not require Bordetella vaccination. Cats are required to have Rabies vaccination and FVRCP, but we also suggest but do not require Feline Leukemia vaccination.

Flea Policy

We do our best to prevent fleas with routine spraying of kennel areas and checking pets routinely during their stay. If we do find fleas on your pet, it is our policy to give your pet a flea bath and spray for their benefit and the other boarding dogs benefit. There will be an additional charge of $15.00 to the owner. In order to protect all residents in the kennel, we suggest that you use Frontline, Advantix, Comfortis or Advantage on your pet.

Medication Information

If your pet is on a medication, please bring enough medication for your pet's entire stay, and if possible, in its original container, labeled clearly with the pet's name and instructions. Let us know when to start the next dose and the reason for the medication so we can continue your pet's drug therapy while you are away. We will administer any medication according to your veterinarian's directions as no extra charge during the hours of 8:00 a.m. through 6:00 p.m.. Any medications needed before or after those hours will be subject to a $2.50 per dose service charge.

What To Bring

Please bring your pet on a restraint or a pet carrier. If you decided to bring food or treats, it must be brought in an air tight container that is solid, (ex: tupper ware container) and must include the pet's and owner's name and feeding instructions on the container. Be sure to include a veterinarian's number, a local person to contact in case of emergency and also your cell phone numbers. A copy of your pet's current vaccination records and medication is needed. Treats and toys may be brought, but they can get lost. We provide bedding for pets, but if you bring your own bedding from home and it is dirtied it will be removed from the pen and bagged untill you pick up. Also please do not bring your own food and water bowls for they will be provided.

No Show/Call Policy
Emergency Policy

A care taker, employee or owner is on site with our pets 365 days of the year, the premises are also protected with security cameras. However, if  an emergency situation occurs, every attempt to contact the owner, veterinarian and local emergency person will be made. If in the event your pet needs to go to a veterinarian hospital or any other location and you are unable to arrange transportation, a transportation fee of $25.00 for each trip will be charged to the owner.

To be fair to every one, we need a 24 hour notice if you will not be able to fulfill your boarding reservation or rooming appointment. If you get a history of three no shows/no calls there will be a $20.00 deposit charge to be paid before making your next boarding or grooming reservation. If your arrival/departure dates change due to an emergency, please be sure to notify us.

Hours and Pickup Information

Our hours are Monday-Friday 9:00 a.m. to 5:00 p.m. Saturday 9:00 a.m. to 3:00 p.m., and Sunday and Holidays 9:30 a.m. to 11:30 a.m.. Our Holidays are New Years Day, Martin Luther King Day, President's Day, Memorial Day, Fourth of July, Labor Day, Columbus Day, Veteran's Day, Thanksgiving and Christmas. Feeding and cleaning are done seven days a week. However, office staff is available to assist you only during our regular business hours. There is a care taker available and on premise every day of the year. We ask that you respect the hours of operation and the privacy of the caretakers and boarding pets. Our check out time is at 12:00 noon and we have a two day minimum boarding charge, but pets may be picked up any time on our regular business hours. There is a before and after hours charge: If you wan to drop off/pick up your pet before or after kennel closing times there will be a fee; for an time in the first hours before/after regular operation hours, there will be a $20.00 charge, every 15 minutes there after the first hour will be an additional $5.00 charge. You MUST call before you come to determine your charge and your willingness to pay it.

Payment Policy

Payment for boarding charges is expected in full when you come to drop the pet off. Visa, MasterCard, Cash, Checks and Debit cards with Visa/MasterCard logo are all acceptable forms of payment. If during the course of your pet's stay, there is any damage done by your pet to the structure of the building or equipment, you will be responsible for labor and material cost to repair or replace. Also if pet received grooming or extra services during stay, these charges will be expected to be paid in full when you come to pick up. Pets coming only for grooming will need to pay at pick up.

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